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Wholesale Terms of Service

Order Requirements

  • All customers must submit a tax ID number prior to ordering product
  • There is no minimum order requirement but there are minimum quantities per item.
  • By phone: Monday thru Friday, 9am to 6pm EST at 603-544-2084
  • On line: 24 hours a day, 7 days a week. Questions: Info@TwinMtnCollections.com
  • By mail: Send order with prepayment to:
    Olde Twin Mountain Country Store, Inc.
    21 Shirley Way
    Mirror Lake, NH 03853

Payment

  • No cash or COD orders
  • All payments in US funds
  • We accept Visa, MasterCard, Discover, American Express, PayPal as well as money order, bank check or business check. 
  • A $35.00 fee will be charged for any returned check.
  • First Time Orders: Prepay by money order, bank check or credit card.
  • Reorders: Prepay by business check, money order, bank check or credit card.

Shipping

  • All orders are shipped via UPS unless otherwise requested.
  • All shipments must have a complete delivery address – PO boxes are not acceptable.
  • Allow 2 to 4 weeks for delivery on most orders. Backorders will be shipped as soon as possible.

Cancellations, Damage and/or Returns

  • Cancellations must be completed before the shipping process by calling our Customer Service Department during business hours or by sending notification via our website.
  • Returns must be authorized by our Customer Service Department before returning any item.
  • All returned merchandise must be complete, unaltered and in original packaging.
  • Returns or cancelled orders may be subject to a 20% restocking fee.
  • Shipping errors, damage or shortages must be reported by calling Customer Service Department no later than 10 days from receipt of delivery.
  • Any  visible signs of damage must be made to the delivering carrier.

    NOTE: Retain all packaging material until damage claim is resolved.

Pricing and Specifications

Merchandise, price specifications and postage are subject to change without notice. Typographic, photographic and descriptive errors are subject to corrections.

Thank You

Twin Mountain Collections Wholesale thank you for your business. We work hard to satisfy our customers and are open to any suggestions that you may have to help us serve you better.

 

 

 

 

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