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Contact Us

By phone
Monday thru Friday, 9am to 6pm EST at
603-544-2084

Online
24 hours a day, 7 days a week. In our
Online Store

By mail
Send order with prepayment to:

Olde Twin Mountain Country Store, Inc.
21 Shirley Way
Mirror Lake, NH 03853

Questions can be answered by phone during our business hours. After hours, customers can email questions to:
Info@TwinMtnCollections.com

Payment Policy

 

•   No cash or COD orders

•   All payments in US funds

•   We accept Visa, MasterCard, Discover, American Express, PayPal as well as money order, bank check.

 

            https://www.paypalobjects.com/webstatic/mktg/logo/AM_SbyPP_mc_vs_dc_ae.jpg    

 

Shipping Policy

 

•   Most orders ship in 10 to 15 business days. Custom orders may take longer.  Back orders will be shipped as soon as possible.

•   All orders must have a complete delivery address and telephone number.  Post Office orders are not acceptable.

  •  Only Ships to United States From New Hampshire

•   Shipping rates are high now days. We look for the lowest rates from FedEx, UPS and U.S. Parcel Post. The average delivery time is 2-7 business days.  We regularly monitor delivery services for the best prices and delivery times, and pass any savings on to our customers. If you would like a faster delivery service we can provide it for you at higher rate.

 

 

Refund Policy

 

“Your satisfaction is our top priority. Things happen occasionally such as shipping problems, delays, out of stock just to name a few. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can contact us at info@twinmtncollections.com or call at 603-544-2084. We will make every effort to respond to all customer service inquiries within 2 business days.”

 

•   Cancellations must be completed before the shipping process by calling our Customer Service Department 603-544-2084 during business hours or by sending notification via our website info@twinmtncollections.com

 

•   Returns must be authorized by our Customer Service Department before returning any item.

 

•   All returned merchandise must be complete, unaltered and in original packaging.

 

•   The buyer is responsible for return shipping costs.

 

 

If you have any questions please contact us at (603)544-2084 or email us at info@twinmtncollections.com

 

Request a custom order and have something made just for you.  At Twin Mountain Collections  we can build to your needs we offer custom sizes and finishes on all our wood products.

 

Check out the Twin Mountain Collections blog:
http://twinmtncollections.blogspot.com/

And view behind the scenes at Twin Mountain Collections on Flickr:
http://www.flickr.com/photos/twinmtncollections/

 

Thank You

 

Twin Mountain Collections thanks you for your business. All our products are made of Pine in the USA.  We work hard to satisfy our customers and are open to any suggestions that you may have to help us serve you better. We can accommodate your special requests such as: sizes and finishes.